Never deal with maintenance again
No more missed phone calls, 2 a.m. lockouts, or electrical failures during your lunch break. Your tenants talk to us directly, and we take everything from there.
What is Property Maintenance
Coordination for homeowners?
Maintenance Coordination is the process of managing the ongoing upkeep of a rental property. For you, that means that we take care of all maintenance requests from your tenants. We’re not just a simple answering service, though. We manage every single request from beginning to end, verifying problems, walking tenants through solutions, finding a vendor, finalizing the repair, and more. In short, we handle the entire process from start to finish so you don’t have to.
Now, you don’t have to worry about getting interrupted with unexpected requests. Rest easy knowing that your tenants are helped, your property is taken care of, and you don’t have to do the work. Our goal is to give you complete flexibility the way you need it — all the control, without the effort.
How does it work?
Our proprietary maintenance process is built from the ground up to give your tenants all the help necessary to make sure your property is taken care of. We don’t just give you great software to support your maintenance, we do the maintenance for you.
Here’s how we do it:
Your tenant has a maintenance issue at the property and reaches out to us directly.
We do an exhaustive diagnosis with your resident to determine the root of the problem.
Our troubleshooting experts walk your tenant through solutions to help minimize damage, and so you don't pay for unnecessary service visits.
If a technician is needed, we go through a rigorous process of matching your needs to a qualified professional who fits your predetermined budget.
The professional arrives and performs the necessary work to get your property in top shape again.
What's included
24/7 Coverage
Any problem, anytime — your tenants always have support
Emergency and non-emergency call coverage
From leaky faucets to flooding basements, you’re covered
Exhaustive Diagnosis
Our experts get to the root of the problem, saving you money
Smart Troubleshooting
We walk your tenant through potential solutions
Emergency and non-emergency dispatch
Get the best professional help, no matter the problem
Unlimited holiday coverage
No more calls on Thanksgiving. Our staff keeps your time free
Professional network access
No need to find vendors — we already have them
Personal vendor management
We can coordinate through your own vendors if you prefer
Maintenance call recordings
All maintenance calls are recorded to keep track of details
Real-time updates
See the status of your work orders anytime in your portal
Online maintenance platform access
Manage your maintenance online and track our work on your behalf
Customizable NTE Limits
You’re in control — set your own expense thresholds
Full approval controls
We only do work that you’ve approved, either beforehand or in real-time.
Photo updates
See pictures uploaded by the tenant to assess the problem
Don't just take our word for it
Read what our customers have to say about us.